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Risk - The Complete Tool Set
Production Support Risk
This category of risk assessment is completely missing in the published Business Risk models. This is a clear indicator that the image and importance of professional support of business and information technology systems remains one of a "second rate citizen".
Typically, in production systems, the following types of risk factors can be identified:
- the number of different stakeholders, clients, installations (user sites) involved in active use of the production system;
- the experience of the production support team members;
- the age of the production system;
- the intrinsic quality of the production system (process or code); and
- the level of supporting documentation and training.
The higher the risk of the production system, the more likely the system will fail and take longer (or more effort hours) to fix. Of course, there are many other implications of Production Support Risk. In the Web area, the existence of a high Production Support Risk could lead to exposure to Business Risk. An on-line banking system crash could be disastrous for the bank.