Workshop Outline

The workshop builds on concepts presented in the 3 day Business Analysis: Essential Techniques Workshop

Introduction

In the contemporary business world, the Business Analyst is an integral part of the team that develops business proposals. In particular, the project manager relies on the Business Analyst to assist in providing more detailed project objectives, system requirements, business process analysis and cost-benefit analysis.

The Workshop

Thomsett International has developed a workshop that further extends the skill set presented in the Business Analysts: Essential Techniques Workshop. This workshop provides tools and techniques to use in presentation of project materials to the stakeholders, complementing the techniques for obtaining information presented in "Essential Techniques". In particular, documentation of benefits planning is detailed more fully.

The Business Analyst takes several key roles in successful project delivery:

• Managing stakeholder communication about the business activity to speed the delivery cycle: obtaining and collating information about the current and proposed business system(s) from the stakeholders; presenting that information back to the stakeholders, to validate and confirm it; and to ensure accuracy and build stakeholder, involvement, commitment and understanding.
• Reducing uncertainty by understanding the impact of change on the many dimensions of business systems.

Importantly, the workshop delineates the many dimensions of complexity demonstrated by modern business systems, and shows how to use these dimensions to document, understand and manage that complexity. By modelling each dimension against the stakeholders involved in the project, the detail may be tracked across the complexity and then linked to the Benefits Realisation Plan. In addition, the workshop extends process modelling to more complex scenarios, discusses modelling of time-critical processes and explores the quality dimension to understand further requirements.

Who Should Attend

The workshop is designed for Advanced Business Analysists [see Foundational Knowledge above] undertaking Feasibility Studies, Project Proposals and Requirements Analyses for business process re-engineering, new product / service development, and modification of current services and support services.

Topics Include

• Logical & physical: the linkage between data and process, people (e.g.: clients, suppliers, staff and their units)and technology
• Dimensions of Business Systems
• Identifying and classifying Events
• Event partitioning using the Event List
• Deriving Sub-Systems
• Linking sub-systems and events to the project methodology
• Modeling time-dependent behavior
• State Transition Diagrams
• What is quality
• How to define the quality requirements
• Quality agreements
• Linking the quality requirements to the logical model
• Considerations in preparation and sensitivity testing of benefit calculations
• Scoping the benefit calculation: Net Social and Private Benefit calculations
• Getting the numbers: Shadow Pricing and Contingent Valuation
• Measuring benefit realization: who, what, when, where, KPIs
• Considering the impact on the triple bottom line
• Modelling corporate and project impact:
• Stakeholder analysis on the various dimensions, including: time, process, data, procedure, benefits and quality
• Reducing uncertainty in understanding the impact of change on the many dimensions of business systems
• Presenting the proposal:
• Writing the proposal
• Considerations in presentation
• Tools and techniques for presentation

Documentation

Workshop participants will receive a full set of the workshop materials.

Book an In-house Workshop or a place on a Public Workshop